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La sartoria artigiana di Venezia

SHIPPING & RETURN

SHIPPING FOR READY TO WEAR ITEMS

ITALY: Express Couriex: Nexive, delivered in 24/72 hours.

UE DELIVERY: Express Courier, delivered in 3-4 business day

UNITED STATES: Express Courier, delivered in 5-6 business day.

WORLDWIDE SHIPPING: 6/10 business day (net of customs checks in the country of delivery)


We are not responsible for the loss, delay and damage during the transportation as we do not, in any way, involve in the transportation process. However, we are willing to help as much as we can, i.e. tracking.

SHIPPING FOR MADE TO ORDERS ITEMS

Production times may vary from 5 to 10 working days, depending on the complexity of the garment, under each item on sale the production time will be clearly specified.

ITALY: Express Couriex: Nexive, delivered in 24/72 hours.

UE DELIVERY: Express Courier, delivered in 3-4 business day

UNITED STATES: Express Courier, delivered in 5-6 business day.

WORLDWIDE SHIPPING: 6/10 business day (net of customs checks in the country of delivery)


We are not responsible for the loss, delay and damage during the transportation as we do not, in any way, involve in the transportation process. However, we are willing to help as much as we can, i.e. tracking.

 

RETURNS

Acording to the law, the costumer has 14 days for the returns of goods ready to wear. 
 
To be positive that your item is a proper fit for you, PLEASE double check and compare the listing size and your own size. 
Please message us with any questions you might have concerning the size or appearance of an item, we will happily to take additional measurements.

 
Refunds/exchanges are available if you feel you received a totally different item from what is stated on description and you will need to inform us within 14 days of receipt. 

Returned items must be unused and in original condition.
 
Returned shipping costs will be your responsibility, you will only receive a refund once item has been returned and their is no signs of wear/damage to the item/s, refund excludes any original shipping costs.. 

****No refunds/return for custom made orders.****

Please read descriptions and measurements carefully and if you are not sure, I strongly suggest sending us a message to confirm any concerns you may have before purchasing, this is to ensure you won't have to return any items and save any loss you will have to pay on shipping costs.