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La sartoria artigiana di Venezia

Terms & Conditions

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Terms & Conditions


Privacy Policy


New Regulations

Recent changes to EU data protection law mean you now need to review our privacy policy as to whether you wish to continue to receive our emails.

New General Data Protection Regulations (GDPR) will be enforced from 25 May 2018. This applies to all organisations based in the EU as well as organisations outside the EU who are selling goods directly to countries within the EU.

The GDPR are in place to protect your personal details that are held by organisations such as your name, address, email address etc.

Elena Milani Couture will never share your personal information with a third party and any information we do store, is kept securely on our computer systems that are all password protected and strictly for staff use only.

We would like to continue to use your email address to contact you with information about upcoming promotions, sales & discounts, new products and latest updates but if you no longer wish to receive updates from us, please unsubscribe from our mailing list below.

Our full privacy policy can be viewed here below and if you require any further information, please do not hesitate to contact us.


Our Privacy Policy, incorporated by reference in these Terms of Service, sets out how we will use personal information you provide to us, according to the GDPR 2016/679. By using this Website, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.

1. Newsletter

For sending the Newsletter we make use of the e-mail address given by you and for this we need your confirmation that, as the owner of the e-mail address, you consent to its receipt.
Should you later decide that you no longer want to receive a newsletter from us, you can object to this at any time without thereby incurring any costs than the transmission costs in keeping with the basic tariffs. Notification in text form sent by one of the contact options given under point is sufficient for this purpose. There is, of course, also a cancellation link in every newsletter.

2. Cookies

We use cookies only to make the use of our pages easier for you. Certain pages may store personal data on cookies if you have explicitly agreed to this in advance. In principle, you can also access all the information on our web pages if you have disabled cookies. In case you do not accept cookies, this can lead to a limitation of functionality.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

a. Our Contract

 When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. 

b. Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 

Shipping costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. 

c. Payment

 Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. 


If you have a complaint about Elena Milani Couture, please contact our Customer Care team here:


  • via email
  • via post to Elena Milani Couture, via 25 aprile 29/b, 30010 Bojon, Venezia, Italy

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of Italy and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Italian law and goverment.

Entire Agreement

The above Terms of Service (including the Privacy Policy, any other Elena Milani Couture policies linked to herein, and where relevant the Community Guidelines) constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Elena Milani Couture.