Privacy Policy for Elena Milani Ltd

Last Updated: 6th June 2026Welcome to Elena Milani Couture. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (www.elenamilani.com), book an appointment, or purchase garments from us, and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Data Controller Elena Milani Ltd (trading as Elena Milani Couture) is the data controller and responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below:

Full name of legal entity: Elena Milani Ltd

Email address: commercial@elenamilani.com

Postal address: unit 1 The Anchor Hotel, The Quay, CM08AT, Burnham on crouch

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:Identity Data: Includes first name, last name, or similar identifier.Contact Data: Includes billing address, delivery address, email address, and telephone numbers.Financial Data: Includes payment card details (processed securely via our third-party payment processors).Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and browser plug-in types and versions via our website provider, Squarespace.Anatomical/Fitting Data: For our bespoke and alteration clients, we keep records of physical measurements strictly to ensure the precise fit of your garments.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:To perform a contract: To process and deliver your online order (such as Archive Sample Sale purchases) or to manage your booking for a couture/alterations appointment via our Google Calendar or scheduling system.Legitimate Interests: Where it is necessary for our legitimate interests to manage our business efficiently and securely.Comply with a legal obligation: Where we need to keep records for UK tax purposes (HMRC).We do not use your contact details for marketing emails unless you have explicitly opted-in to receive them.

4. Data Sharing and Third Parties

We do not sell your personal data. To run our business, we share data with trusted third-party service providers who act as data processors:Squarespace: Our website and e-commerce platform host.Stripe / PayPal: Our secure payment gateway providers.Google Workspace: Used for managing customer emails and calendar appointments.Delivery Couriers: Royal Mail or courier services used to ship garments to you.

5. International Transfers

Your data may be processed outside the UK by our cloud service providers (such as Squarespace and Google) under strict standard contractual clauses that ensure your data is protected to UK GDPR standards.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (for example, HMRC requires us to keep basic information about our customers and transactions for 6 years after they buy from us).

8. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:Request access to your personal data.Request correction of your personal data.Request erasure of your personal data.Object to or restrict the processing of your personal data.If you wish to exercise any of these rights, please contact us at [Insert your business email here].

9. Changes to This Policy

We keep our privacy policy under regular review. Any updates will be posted directly to this webpage.